In a highly competitive market like that of telecommunications, providing and ensuring the highest quality of services to the end consumer is the key to maintaining a competitive advantage. With the multiple alternatives now available for consumers, a decline – though occasional – in the quality of the service can have immediate consequences. Changing from an operator to another has never been easier, since the number portability is no longer a barrier.
How we can help you
The main objective of the activities we offer to our customers consists in verifying the functioning and reliability of the devices in the operator’s network. The testing and monitoring activities are directed towards ascertaining that services and devices behave both according to the industry standards and to the customer’s needs.
In particular, we operate on:
- Mobile Devices
- Mobile Applications
- Data Cards
- SIM Toolkit Services
- Web Portal Subscribed Services
In detail, the activities consist in planning, documenting and managing testing activities on latest-generation terminals and in executing trials and/or functional and inter-operability tests (IOT) on products/systems within the wireless application.
Our services also include analysis and problem solving activities with regard to technical problems relevant to the IOT between terminals and network elements, the production of Test Lists and Test Instructions, Testing plans and drawing up of reports on the activity results.
Our approach
The testing of a mobile application is different from the testing of a traditional application. In fact, a proper approach must take into account the special features peculiar to the mobile paradigm:
- The continuous putting on the market of new mobile devices which has led us over time to the creation of a warehouse of our own, continuously updated with the most wide-spread devices, allows us to offer a complete turnkey service
- The greater sensitivity to issued related to security and loading in the wireless infrastructures
- The increased complexity of scale
- The need for a continuous monitoring– everyday around the clock, mobile portals and Websites intended for the market
Our testing activity allows an operator to identify the weak points in the system and to become aware of the critical aspects which are normally outside his direct control. In so doing, we replace the end user and prove the quality of the service from different viewpoints, as required to the proper introduction of a new service.
The diagram below shows the process steps and the key figures involved.
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