OmniaLink

OmniaLink is a software platform for the integration of the traditional means of communication (voice, fax, SMS, E-mail) and of the different networks available today (Internet, GSM/GPRS/UMTS/HSDPA, Wi-Fi, ISDN, PSTN) which allows transmitting information by transforming it into any format (voice, sound, text, picture) for any channel.

OmniaLink is a multiplatform software system offering different interfaces (Web, WAP, E-mail, SMS, voice) to the different user terminals (fixed and mobile phones, laptops, PDAs) to access the services.

These features allow designing solutions that reduce the cost of the commonest operations and offer new business opportunities.

  • Some possible applications:
  • Heritage
  • Multichannel information services
  • Integrated location services
  • Multichannel telemarketing
  • Multichannel advertising
  • Activation of processes through remote devices
  • Multichannel homebanking systems
  • Virtual guides
  • Multichannel call centres
  • Booking systems
  • Research and tracing systems

Maximum integration of networks, services and information

Plug-in modular architecture offers a wide range of possibilities in terms of integrations with networks and services of different types (SMS, E-mail, voice, IM, ADSL, Wifi, GSM/UMTS and so on). This allows designing solutions that exploit OmniaLink as a platform for the development of mobile communication services.

User Interface

Easy management via Web interfaces

Authorized users are able – through Web administration interfaces designed on our custom’s needs and integrated with their online services – to manage the functions of OmniaLink in a simple, user friendly and efficient way.

Cross-Platform

Maximum flexibility in the service design

The system architecture allows designing and deploying specific services which are aligned to the customer’s needs, facilitating the implementation of surveys via SMS and via the Web; Digital Assistant services with appointment calendar and multichannel timed reminders (SMS; E-mail, voice); multichannel marketing campaigns

Maximum performance and reliability of the system

The system is designed to work in clusters, in order to guarantee total reliability and continuity of service in the event of any kind of fails (hardware and/or software). The resulting easy scalability underlies performances always aligned to the Customer’s requirements

Accessibility and SEO

If you are interested in a presentation of the last version of OmniaLink contact us to arrange a meeting.

Case Study

The OmniaLink platform is installed at the server farm of “Poste Italiane” for the implementation of an “in-house” service The objective is an improvement of communication and a more efficient staff management given by a single system, able to send messages of different types (fax, E-mail, voicemails, SMS). In particular, the configuration of the service allows the remote calendar and address book functions with access via SMS, E-mail, voice and the automatic pager function, with the possibility to search different addresses and means of communication, becoming an internal instrument for management, contact and interaction with the staff in order to organise meetings, track and send documents. A simple Web interface allows organizing the contacts into lists and groups which make it possible to target communications, including the possibility to decide the different means of sending (voice, SMS, fax, E-mail) and monitor in real time the delivery status of the message.

Prodotti / Products